Veterinary Support Specialist
7 days ago
Burns Court Veterinary Care is a thriving veterinary practice that values its staff and clients. We are looking for a dedicated and compassionate individual to join our team as a Client Care Coordinator. This role is ideal for someone who wants to work in a fun, inclusive, and supportive environment where they can make a real difference in the lives of pets and their owners.
The successful candidate will have prior administrative experience, preferably in a veterinary setting, and be able to lift pets up to 50lbs regularly. They will be responsible for providing excellent customer service, working as part of a team, and promoting our practice philosophies and protocols.
We offer a competitive salary of $16-18 per hour, depending on experience, plus benefits such as uniform allowance, CE stipend, holiday pay, and discounts on products and services. Our ideal candidate will be warm-hearted, authentic, and dedicated to delivering comprehensive, exceptional, and compassionate veterinary care.
Key Responsibilities:
- Provide outstanding customer service
- Lift pets up to 50lbs regularly
- Work as part of a team to put clients and patients first
- Promote all practice philosophies and protocols
- Greet each client by proper name and each pet by name
- Verify accuracy of personal information in computer for each client/pet
- Create appointments, explain procedures, and give accurate fees for routine services
- Check in and admit each patient into the hospital for designated procedure/exam
- Enter and present invoices and estimates
- Present hospital billing and return policies
- Check out each client with the ability to process all types of payments
- Provide clients and other hospitals with appropriate approved medical records
- Promote and educate clients on preventative care
- Proficient in the use of the hospital software
- Maintain cleanliness of reception area, phone room, pharmacy, and exam rooms, along with all areas of the hospital as needed
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