Delivery Manager

4 weeks ago


Santa Clara, California, United States Futran Tech Solutions Pvt. Ltd. Full time
Job Title:
Delivery Manager

Job Summary:
We are seeking a skilled Delivery Manager to join our team at Futran Tech Solutions Pvt. Ltd. The successful candidate will be responsible for creating and maintaining strong operational relationships with our MVNO customers, internal business owners, managed service providers, and other key stakeholders.

Key Responsibilities:
  • Proactively address operational and service issues to ensure KPIs and SLAs are met.
  • Advocate for the customer in various forums, including service reviews and user experience meetings.
  • Manage operational issues by understanding impact, identifying solution options, and liaising with technical architects, key suppliers, managed service partners, and business owners.
  • Develop initiatives to provide continual service improvement, process adherence, and enhancement, as well as driving efficiency of service.
  • Produce reports and communications to provide insight on key highlights, low-lights, issues, and risks.
  • Attend and chair Monthly Operational Review meetings to ensure operational stability during new service launches or updates.
  • Represent the customer perspective on internal decision-making forums.
  • Work closely with the Service Delivery team to ensure service capabilities are consistent and aligned with the overall Service Management delivery strategy.

Requirements:
  • Strong operational relationship management skills.
  • Ability to proactively address operational and service issues.
  • Excellent communication and advocacy skills.
  • Strong problem-solving and analytical skills.
  • Ability to work closely with cross-functional teams.

What We Offer:
We offer a competitive salary and a dynamic work environment that encourages growth and development.

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