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Customer Service Representative

2 months ago

Brookings, South Dakota, United States The UPS Store 5064 Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Center Associate at The UPS Store 5064. As a key member of our team, you will be responsible for delivering exceptional customer service, processing packages for courier shipment, and operating various equipment and devices.

Key Responsibilities
  • Customer Service: Provide world-class customer service to all retail customers, responding to their inquiries and resolving issues in a timely and professional manner.
  • Package Processing: Receive and process packages for courier shipment, ensuring accurate and efficient handling.
  • Equipment Operation: Operate various equipment and devices, including copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices.
  • Product Knowledge: Develop and maintain expertise on our products and services, providing accurate information to customers and making recommendations to meet their needs.
  • Team Collaboration: Work collaboratively with team members and leadership to achieve business objectives and provide exceptional customer service.
Requirements
  • Education: High school diploma or equivalent required.
  • Skills: Strong computer skills, including Microsoft Office and Adobe Suites; excellent phone skills; strong verbal and written communication skills; and ability to lift 40+ pounds.
  • Personal Qualities: Prompt, reliable, and responsible; friendly and genuinely helpful demeanor; and professional appearance.