Night Auditor

We are seeking a highly skilled and detail-oriented Night Auditor to join our team at Gulf Coast Hotel Management, Inc.

The Night Auditor is responsible for providing exceptional guest service and ensuring a smooth check-in and check-out process for our guests. This role requires strong communication and problem-solving skills, as well as the ability to work independently and as part of a team.

• Assist guests with check-in and check-out, answering questions and resolving any issues that may arise.
• Process phone calls and respond to guest requests in a timely and professional manner.
• Conduct physical inspections of the property to ensure that all areas are clean and well-maintained.
• Respond to any type of problem or issue that may occur after normal business hours.
• Keep aware of hotel policies and procedures, including room rates, discounts, and special offerings.
• Supply guests with directions and information regarding property amenities, room features, and local areas of interest.
• Record guest comments or complaints and refer them to the General Manager as necessary.
• Know property emergency procedures and respond to any/all emergency situations in a timely manner.
• Help clean and maintain common areas within the hotel, including hallways, lobbies, restrooms, corridors, elevators, stairways, entrance doors, emergency exits, and sidewalks.
• Work in the laundry room area, loading and unloading washers and dryers, and folding items.
• Notify the General Manager or Maintenance Support of any major repairs.
• Ensure the security needs of the property and guests are met.
• Wear appropriate attire per the dress code.

• 1 year hospitality experience preferred.
• Work Authorization required.
• Pre-employment drug screening required.
• Flexible schedule required, including evenings, weekends, and holidays.

• Health and Dental Insurance for Full Time Associates.
• 401(k) with Employer Match for all Associates.
• Paid time off for ALL Associates per Associate Guide.
• Six company paid holidays for Full Time Associates.
• Time and half for hours worked on designated holidays for all Associates.
• Employee Assistance Program for Associates and household members.
• All Associates in this position are eligible to participate in a Retention Bonus program and receive:
  • $150 upon completion of 90 days employment.
  • $250 upon completion of 6 months employment.