Restaurant Host/Hostess
3 days ago
About the Job: We are seeking a friendly and welcoming Restaurant Host/Hostess to join our team at SWRG INC in Burlington, MA. As a Host/Hostess, you will be the first point of contact for our guests and will play a key role in creating a warm and inviting atmosphere. You will be responsible for greeting guests, managing seating arrangements, and ensuring that all guests have an exceptional dining experience.
Responsibilities:
- Greet guests in a warm and friendly manner as they arrive at the restaurant
- Seat guests efficiently and issue menus and wine lists, drawing attention to BTG & Cocktails page
- Manage seating chart, ensure optimal flow of diners and even distribution by server
- Provide accurate wait times and monitor waiting list
- Manage reservations using OpenTable, recording, printing and sharing important guest notes, including allergies
- Management of the telephone system, responding to guest inquiries courteously, managing on-hold and call transfers
- Manage take-out and delivery orders as directed by management
- Perform regular restroom checks, ensuring guest suppliers are topped up, waste bins emptied, and cleanliness maintained, drawing management attention to any issues that arise
- Set up the host stand and coat check and maintain levels of cleanliness and order throughout service
- Perform other duties and tasks as assigned
Qualifications: To be successful as a Restaurant Host/Hostess, you should possess excellent interpersonal and communication skills. You must be able to work under pressure in a fast-paced environment and handle guest incidents/complaints effectively. Previous experience as a Host is preferred but not required. You should be well-versed in OpenTable and online ordering systems. A high school diploma or equivalent is also required.
Work Environment: The ideal candidate will be able to stand and exert fast-paced mobility for entire shifts. They will work in a dynamic restaurant setting with a strong focus on customer satisfaction.
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