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Housekeeping Supervisor

2 months ago

Galveston, Texas, United States Wingate Galveston East Beach Full time
Job Summary

The Housekeeping Supervisor is a key member of the hotel team, responsible for overseeing the administration and coordination of housekeeping functions in assigned sections. This role assumes all Housekeeping Manager functions in the absence of the manager.

Key Responsibilities
  • Inspect Room Attendant Performance: Conduct daily inspections to ensure Room Attendants meet standards and productivity levels.
  • VIP Room Inspections: In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all VIP rooms and report their availability to the Front Office.
  • Floor Closing Procedures: Oversee the closing of floors at the end of the day, ensuring Room Attendants' carts are clean and restocked.
  • Record Keeping: Ensure records of daily assignments are completed, signed off, and turned into the Housekeeping Office on time.
  • Key Control: Maintain key control and handle items for 'Lost and Found' according to hotel standards.
  • Cleanliness and Orderliness: Monitor the cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways, and landings.
  • Daily Assignments: Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
  • Communication: Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.
  • Progress Reports: Report on the progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager.
  • Work Orders: Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.
  • Training and Development: Assist with the training of Housekeeping staff.
  • Cleaning Projects: Ensure completion of cleaning projects on a biannual basis.
  • Guest Satisfaction: Ensure overall guest satisfaction.
Requirements
  • Education: High School diploma or equivalent required. College coursework in a related field is helpful.
  • Experience: At least two to three years of progressive experience in a hotel or related field preferred. Previous supervisory responsibility is preferred.
  • Physical Demands: Ability to stand during the entire shift.
  • Communication Skills: Must be able to effectively communicate both verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.