Customer Service Representative
3 weeks ago
The Customer Service Representative role at CVS Health is a dynamic opportunity to provide exceptional customer service and support in a fast-paced retail environment. As a key member of our team, you will be responsible for delivering a positive shopping experience to customers while maintaining a high level of product knowledge.
About the Role
- Provide exceptional customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues
- Focusing on the customer by giving a warm and friendly greeting, maintaining eye contact and offering help locating additional items, when needed
- Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures
- Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager
- Supporting opening and closing store activities, when needed
- Providing customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools
- Assisting pharmacy personnel when needed, including working regular shifts in the pharmacy as part of opportunities for growth and career development
- Embracing and advocating for new CVS services and loyalty programs that support our purpose of helping people on their path to better health
- At least 16 years of age
- Remaining upright on the feet, particularly for sustained periods of time
- Lifting and exerting up to 35 lbs of force occasionally, up to 10 lbs of force frequently, and a negligible amount of force regularly to move objects to and from, including overhead lifting
- Visual Acuity - Having close visual acuity to perform activities such as: viewing a computer terminal, reading, visual inspection involving small parts/details
- Previous experience in a retail or customer service setting
The estimated salary range for this position is $15.00 - $19.00 per hour, depending on experience and location.
CVS Health offers a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) retirement plan and employee stock purchase plan.
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