Lead Technician

1 week ago

Lafayette, Louisiana, United States Rytech of New Orleans Full time
Job Title: Lead Technician

We are seeking a highly skilled and experienced Lead Technician to join our team at Rytech of New Orleans. As a key member of our operations team, you will be responsible for leading our technicians in the field and ensuring that our customers receive the highest level of service.

Job Summary

The Lead Technician will be responsible for:

  • Leading a team of technicians in the field to ensure that jobs are completed to the highest standard
  • Providing technical guidance and support to technicians as needed
  • Ensuring that all jobs are completed on time and within budget
  • Communicating with customers and stakeholders to ensure that their needs are met
  • Assisting with the development and implementation of new procedures and processes
Responsibilities

The Lead Technician will be responsible for:

  • Be available by phone and email during scheduled duty hours / after hours.
  • Facilitate communication between Operations Manager and Technicians.
  • Maintain a company vehicle, tools, and consumables to a high standard.
  • Know, understand, and instruct location technicians in proper SLA completion.
  • Ensure job sites are clean, absent of safety violations, and inspection ready for OM.
  • Assist OM with annual employee evaluations for technicians.
  • Assist OM with continual training of technicians using the Ops. Manual and Training Portal.
  • Assist OM with leading weekly meetings to facilitate training and safety for the location.
  • Assist OM with reviewing estimates, dispatching assignments, and responding to email correspondence in a timely manner.
  • Assist OM in Creating, maintaining, and participating in the on-call roster.
  • Monitor MICA Exchange daily to ensure projects are being properly handled by the technicians.
  • Complete water damage/mold remediation jobs to a high standard.
  • Maintain claims daily in the MICA app at a high standard.
  • Communicate daily with customers/Insurance personnel/other team members.
Qualifications

To be successful in this role, you will need:

  • Mitigation/Remediation estimating and scoping experience
  • Highschool or GED
  • Two years of Mitigation/Remediation experience is preferred
  • Results-driven, activity-oriented, and supportive of aggressive targets.
  • Residential and or Commercial construction experience preferred.
  • Must be able to lift and maneuver heavy equipment, contents, or debris for extended time periods.
  • Must be able to pass a Respirator fit test/utilize PPE(Personal Protective Equipment)
  • Excellent customer service skills.
  • Willing to be on call and work in the field when the need arises. Able to perform physical work including common lifting and bending tasks in the industry.
  • Able to occasionally travel for CAT events or training.
  • Excellent interpersonal, communication, oral, and written skills
  • Must be computer literate and comfortable with computer programs such as Microsoft Office, Dash, and MICA.
  • Certifications required (minimum of 90 days after onboarding), include: Water Restoration Technician (WRT)/Applied Structural Drying (ASD)/Anti-Microbial Remediation Technician (AMRT)/ Commercial drying specialist recommended

We offer a competitive compensation package and opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application today.

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