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Enterprise Training Content Delivery Specialist

2 months ago

Alpharetta, United States Fiserv Full time

Job Summary

Fiserv is seeking a highly skilled and experienced professional to join our Enterprise Sales Training and Development team as a Enterprise Training Content Delivery Specialist. This role will support and lead efforts to facilitate the learning and development critical to meeting and exceeding the targets of Fiserv's world-class sales organization.

Key Responsibilities

  • Collaborate with key stakeholders and sales leaders to meet the broad and specific needs of the Enterprise Sales and Relationship Management teams.
  • Apply industry-leading facilitation and development skills to build and deliver highly engaging learning experiences for a high-energy, fast-paced, elite sales force.
  • Develop and deliver comprehensive training programs, including onboarding, ongoing training, and manager-coach development across the full range of the ADDIE model (Analysis, Design, Development, Implementation, and Evaluation).
  • Work closely with subject-matter experts to quickly synthesize detailed, technical, and conceptual information into clear, measurable learning objectives.
  • Effectively leverage learning and sales enablement technology (LMS, CMS, CRM, delivery technology, and development tools) to provide highly engaging learning experiences.
  • Use strong change management, emotional intelligence, and soft influence skills to unify disparate teams into a consistent, enterprise sales L&D program.
  • Coordinate, manage, and facilitate large and small-scale learning events.
  • Assist with the management of third-party vendor relationships to effectively collaborate to deliver learning content and navigate the procurement and diligence processes needed to establish and maintain those relationships.
  • Continuously work to elevate the effectiveness and experience of all assigned learning and development efforts.
  • Collaborate with key stakeholders to assess learning and development needs and identify or develop solutions according to those needs.
  • Identify and collaborate with the most qualified subject matter experts to translate detailed, technical, and conceptual information into clear, measurable learning objectives.
  • Effectively coordinate, trace, evaluate, and report on multiple learning and development efforts.

Requirements

  • 3+ years of demonstrated first-class facilitation skills.
  • 3+ years of comprehensive L&D experience.
  • Demonstrated knowledge of Learning and Development principles.
  • Experience using LMS, CMS, content development, CRM, and other learning and sales enablement technology.

Preferred Qualifications

  • Sales methodology facilitation accreditation from independent vendors (Force Management preferred).
  • Bachelor's degree or certification (CPTD, APTD, etc.) in L&D or related field.
  • Large-scale consultative sales experience.
  • Experience with Cornerstone, Brainshark, Sharepoint, Rise 360, MS Teams, Webex, Salesforce, and Highspot/Seismic/Big Tin Can.

What We Offer

  • First-class facilitation of sales methodology, skills, process, and leadership development content delivery.
  • Supporting established training programs which may include onboarding, ongoing training, and manager-coach development across the full range of the ADDIE model.
  • Rapid development of learning content to address the emergent needs of a global-scale sales force and the teams which comprise it.
  • Effectively leveraging learning and sales enablement technology to provide highly engaging learning experiences.
  • Using strong change management, emotional intelligence, and soft influence skills to unify disparate teams into a consistent, enterprise sales L&D program.
  • Coordinating, managing, and facilitating large and small-scale learning events.
  • Assisting with the management of third-party vendor relationships to effectively collaborate to deliver learning content and navigate the procurement and diligence processes needed to establish and maintain those relationships.
  • Continuously working to elevate the effectiveness and experience of all assigned learning and development efforts.
  • Collaborating with key stakeholders to assess learning and development needs and identify or develop solutions according to those needs.
  • Identifying and collaborating with the most qualified subject matter experts to translate detailed, technical, and conceptual information into clear, measurable learning objectives.
  • Effectively coordinating, tracing, evaluating, and reporting on multiple learning and development efforts.

About Fiserv

Fiserv is a global leader in financial services technology, providing innovative solutions to financial institutions and businesses of all sizes. We value the unique abilities and outlook that veterans, military spouses, Guard, and Reservists bring to our global team.