Video Telecommunications Specialist

4 weeks ago


Aberdeen Proving Ground Maryland, United States Bowhead Full time

Job Summary:

Bowhead is seeking a highly skilled Video Telecommunications Specialist to join our team in Aberdeen, MD. As a key member of our organization, you will be responsible for servicing and supporting conference room system maintenance, ensuring the collaboration technology in our conference rooms is ready and operational.

Key Responsibilities:

  • Provide technical engineering services, including developing written procedures, checklists, and instructions for technology use.
  • Define system solutions based on user/client needs, and required integration with existing applications, systems, or platforms.
  • Research, identify, select, and test technology products required for solution delivery.
  • Establish, implement, and document technology integration or migration strategies.
  • Work on advanced, complex technical projects requiring state-of-the-art technical or industry knowledge.
  • Provide off-site support when required, including conferences, meetings, or alternate sites where C4IM support is needed.
  • Provide single-user training while troubleshooting an end-user problem.
  • Monitor network engineering performance and ensure system availability and reliability.
  • Perform system upgrades, including service packs, patches, hot fixes, and security configurations.
  • Liaise with vendors and other IT personnel for problem resolution.
  • Oversee the installation and maintenance of these systems, including their repair and testing.
  • Provide support to virtual meetings, such as Teams meetings, Live Events, Zoom, or other application-based virtual meeting environments.
  • Collaborate with the NEC and IMOs for troubleshooting of any IT associated with meeting/collaboration support.

Requirements:

  • A Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a related scientific or technical discipline.
  • A minimum of ten (10) years of relevant experience. Four (4) additional years of direct relevant technical experience may be substituted for education.
  • Must hold an active security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.

Physical Demands:

  • Must be able to lift up to 50 pounds.
  • Must be able to stand and walk for prolonged amounts of time.
  • Must be able to twist, bend, and squat periodically.


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