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Receptionist at Sheraton Phoenix Downtown
2 months ago
Position: Front Desk Agent at Sheraton Phoenix Downtown
Company: Sheraton Hotels
Location: Phoenix, Arizona, United States
Overview: At Marriott International, recognized as a leader in the hospitality sector, we offer a unique opportunity for career advancement and a supportive work environment.
Role Summary: The Front Desk Agent is essential in creating a welcoming atmosphere for guests. Your ability to communicate effectively and work collaboratively will be key to your success in this role.
Key Responsibilities:
- Manage guest check-ins and check-outs efficiently, adapting to any changes as necessary.
- Ensure secure payment processing and accurate billing adjustments.
- Provide comprehensive information about hotel amenities, local attractions, and directions.
- Compile daily reports and communicate relevant information to subsequent shifts.
- Handle wake-up calls and relay messages to appropriate departments.
- Report any emergencies, lost items, or thefts to security personnel.
- Maintain contingency lists for emergencies and ensure effective communication.
Benefits: We prioritize your well-being and happiness, offering:
- A supportive team environment
- Encouraging leadership
- Community service opportunities
- Discounts on hotel accommodations and amenities
- Recognition programs for outstanding performance
Qualifications: We seek individuals with:
- A friendly and approachable demeanor
- A collaborative team spirit
- Strong attention to detail
This position may require standing, sitting, or walking for extended periods and the ability to lift objects weighing up to 10 pounds. We value your individuality and aim to create a welcoming environment for all.