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IT Business Solutions Manager

1 week ago

Glendale, California, United States CDW Full time

Job Overview:

The Customer Success Manager plays a pivotal role in ensuring the achievement of strategic business outcomes and maximum value from investments with CDW Managed Services. As the primary advocate and partner to customers, this individual drives customer satisfaction, adoption, retention, renewals, and expansion through effective relationship management and exceptional customer services.

Main Responsibilities:

  • Establish trusted advisor relationships with assigned mid-tiered customers
  • Act as the main point of contact for multiple assigned customers, understanding their business objectives, challenges, requirements, and strategic outlooks
  • Develop and execute customer success plans on established goals to aid customers in achieving their business outcomes
  • Orchestrate and manage the overall relationship with a dedicated portfolio of mid-tiered customers, driving adoption, ensuring retention, expansion of services, and renewal
  • Stay updated on industry trends, market dynamics, and competitive landscape to provide strategic guidance to customers

Key Skills and Qualifications:

  • Bachelor's Degree and 3 years of experience in IT relationship management, project management, or account management of multiple customers with direct customer advocacy and engagement experience, OR 7 years of experience in IT relationship management, project management, or account management of multiple customers with direct customer advocacy and engagement experience
  • Prior experience in Customer Success or equivalent history of growing customer satisfaction, adoption, expansion, retention, and renewals
  • Exceptional verbal, written, social, presentation, and interpersonal skills with the ability to effectively communicate with a diverse customer audience
  • Ability to prioritize and manage multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines

About Us:

CDW is a leading technology solutions provider to businesses, governments, education, and healthcare organizations across the globe. With a broad range of products and services, we cater to a wide array of customers, from fresh-faced start-ups to international conglomerates.