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Property Claims Specialist

2 months ago

Crockett, California, United States State Farm Mutual Automobile Insurance Company Full time
About the Role

We are seeking a highly skilled Property Claims Specialist to join our team at State Farm Mutual Automobile Insurance Company. As a Property Claims Specialist, you will be responsible for handling accidental and weather-related claims for homeowners, commercial properties, and large losses.

Key Responsibilities
  • Conduct on-site inspections and assessments of property damages for both residential and commercial claims.
  • Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently.
  • Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally.
  • Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process.
  • Investigate and adjust both personal and commercial property claims with exposures up to $500,000.
  • Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations.
  • Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines.
Requirements
  • Bachelor's degree in a related field is preferred or equivalent work experience.
  • Minimum of 5 years experience as a Property Field Inspection Claim Specialist in the insurance industry, specifically in property claims.
  • Strong knowledge of property insurance policies, coverage, and claim handling practices.
  • Demonstrated knowledge of both residential and commercial building construction.
  • Familiarity with local regulations and compliance requirements in California.
  • Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders.
  • Proven effective communication skills to handle difficult/emotional conversations with a customer-minded focus.
  • Proven ability to assess damages, estimate repair costs, and negotiate settlements.
  • Detail-oriented with strong organizational and analytical skills.
  • Proficient in using claims management software and other relevant tools.
Preferred Skills
  • Experience in handling complex or high-value claims.
  • Construction background.
  • Water mitigation inspection.
  • Xactimate, XactContents.
Physical Requirements
  • Physical agility to allow for: frequent lifting, carrying, and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces.
  • A valid driver's license is required.
About State Farm

State Farm is a leading insurance company that invests in its employees by providing a competitive Total Rewards package. We offer a dynamic work environment, opportunities for professional growth, and a commitment to being good neighbors in our communities.