Helpdesk Technician

Job DescriptionWorld Synergy Enterprises Inc. is seeking a skilled Helpdesk Dispatch Technician to join our Technology Team. As a Helpdesk Dispatch Technician, you will be responsible for providing end-users with a predictable, caring connection point for support requests. Your primary goal will be to understand, qualify, and document incoming support requests, manage expectations of end-users by clearly communicating "next steps" throughout troubleshooting, and provide Tier 1 support to end-users for daily, reactive support requests. You will also be responsible for troubleshooting server issues, including but not limited to Microsoft Windows Server, DNS, SQL, Active Directory, and IIS, as well as basic networking issues, including but not limited to firewalls, switches, and printers. You will clearly document support activity and escalate as needed to next Tier support, communicate status of escalated requests to next Tier support, and maintain internal Knowledge Bases to efficiently resolve recurring requests. You will continually seek ways to improve processes in order to give users world-class support. Requirements include a love of talking to people and helping folks in need, excitement to grow your career, and proficiency in O365, troubleshooting malware removal, understanding how to qualify a problem, basic business application installs, PC speed improvements, server applications, networking equipment, VMWare or equivalent, and firewall experience a plus. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service and technical support, we encourage you to apply for this exciting opportunity. We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. Apply today to join our team and take the first step towards a rewarding career in technical support.