Healthcare Reporting Specialist
3 weeks ago
Rialtic, Inc. is an enterprise software platform empowering health insurers and healthcare providers to run their most critical business functions. Founded in 2020 and backed by leading investors, we are tackling a $1 trillion problem to reduce costs, increase efficiency and improve quality of care. For more information, please visit our website.
The Role
This position will focus on operational processes and procedures that improve client interactions and satisfaction, ensure timely issue resolution, and anticipate client needs to deliver value to our clients. As part of the Client Experience team, you will shape how the business reports, understands and acts on our client results, requests and feedback.
Responsibilities:
- Work with Client Experience Analysts to identify actionable insights from healthcare claims data and results
- Review all client-facing reporting for accuracy, including reports on impacts of policy customizations or modifications, claim impact for retroactive requests, comparing actual results to expected or projected results, and trends by program, line of business, policy, providers, etc.
- Communicate all actionable findings within the organization to leadership, Client Success, and Go-to-Market to support client understanding of the data
- Become an expert on the Rialtic platform and application to support user onboarding and training
- Act as primary contact for client inquiries, client support, and all key client deliverables
About You
You have 5-7 years of leading operations and/or providing the client experience/success function in a previous role. You have an understanding of operations and reporting needs. You also have a general understanding of a payer organization and can travel frequently. This role is process-oriented versus relationship-focused like Client Success role.
Our Benefits Package
We offer a competitive salary range of $95,000 - $125,000 per year, depending on experience, plus flexible work arrangements, unlimited PTO, comprehensive health plans with generous contribution to premiums, mental and physical wellness support through TalkSpace, Teladoc, and One Medical subscriptions, and a home office stipend to make remote work possible.
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