Diesel Service Technician

5 days ago

Cheyenne, Wyoming, United States RDO Equipment Full time
Job Title: Field Service Technician

RDO Equipment Co. is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for performing in-field machinery diagnostics and repairs, serving as a representative for the dealership to provide service solutions and enhance customer satisfaction.

Key Responsibilities:
  • Perform in-field machinery diagnostics and repairs as required.
  • Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the supervisor.
  • Document machine information and repairs completed on work order, including parts and fluids used.
  • Maintain a clean work area, as well as care for all shop tools, machines, and equipment.
  • Identify and communicate solutions for customer service opportunities in the dealership's area of responsibility.
  • Maintain technical and product knowledge on all equipment sold within the dealerships area of responsibility.
  • Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
  • Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
  • Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
  • Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
  • Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
Requirements:
  • Excellent mechanical skills.
  • Trade specific tooling, including hand tools and pneumatic tools.
  • Current and valid drivers license as outlined in company policy manual.
  • Ability to assemble and perform maintenance functions on equipment.
  • Strong computer skills.
  • Excellent customer service skills.
  • Excellent oral and written communication skills.
  • Strong organizational skills.
  • Graduation from related diesel technology program (preferred).
  • Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

RDO Equipment Co. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a safe and inclusive work environment for all employees.

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