Automotive Parts Specialist

6 days ago


Mesquite, Texas, United States O'Reilly Auto Parts Full time
Job Title: Installer Service Specialist

The Installer Service Specialist is a key member of our team, responsible for providing exceptional service to professional customers through our installer counter. This role requires a strong technical background and excellent communication skills to ensure seamless interactions with customers and colleagues.

Key Responsibilities:
  • Work closely with installers and professional customers to develop strong sales relationships and provide personalized service.
  • Take customer orders accurately and efficiently, both over the phone and online, and ensure timely delivery of parts.
  • Direct the daily activities of delivery specialists to ensure customers receive their orders in a consistent and timely manner.
  • Ensure delivery vehicles are properly maintained and serviced according to company standards.
  • Verify all product and merchandise, including warranty parts and cores, are billed correctly before customers leave the store.
  • Audit customer returns for warranty abuse and ensure all returns are properly tagged and labeled.
  • Assist with front counter and retail counter duties as needed, and help with backroom tasks such as auto-load, returns, and stock management.
  • Process customer labor claims quickly and efficiently.
Requirements:
  • Strong background in mechanics and above-average communication skills.
  • Desirable: hands-on knowledge of automotive repairs, ASE certification, and fluency in multiple languages.
What We Offer:
  • Competitive wages and paid time off.
  • Stock purchase plan and 401(k) with employer contributions.
  • Medical, dental, and vision insurance with optional flexible spending account.
  • Team member health and wellbeing programs.
  • Tuition educational assistance programs.
  • Opportunities for career growth and professional development.

O'Reilly Auto Parts is an equal opportunity employer and is committed to providing a diverse and inclusive work environment.



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