Automotive Parts Specialist
6 days ago
The Installer Service Specialist is a key member of our team, responsible for providing exceptional service to professional customers through our installer counter. This role requires a strong technical background and excellent communication skills to ensure seamless interactions with customers and colleagues.
Key Responsibilities:- Work closely with installers and professional customers to develop strong sales relationships and provide personalized service.
- Take customer orders accurately and efficiently, both over the phone and online, and ensure timely delivery of parts.
- Direct the daily activities of delivery specialists to ensure customers receive their orders in a consistent and timely manner.
- Ensure delivery vehicles are properly maintained and serviced according to company standards.
- Verify all product and merchandise, including warranty parts and cores, are billed correctly before customers leave the store.
- Audit customer returns for warranty abuse and ensure all returns are properly tagged and labeled.
- Assist with front counter and retail counter duties as needed, and help with backroom tasks such as auto-load, returns, and stock management.
- Process customer labor claims quickly and efficiently.
- Strong background in mechanics and above-average communication skills.
- Desirable: hands-on knowledge of automotive repairs, ASE certification, and fluency in multiple languages.
- Competitive wages and paid time off.
- Stock purchase plan and 401(k) with employer contributions.
- Medical, dental, and vision insurance with optional flexible spending account.
- Team member health and wellbeing programs.
- Tuition educational assistance programs.
- Opportunities for career growth and professional development.
O'Reilly Auto Parts is an equal opportunity employer and is committed to providing a diverse and inclusive work environment.
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