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Wellness Experience Team Lead

1 month ago

Riviera Beach, Florida, United States Highgate Full time
{"Overview": "

Overview

The Wellness Experience Supervisor plays a crucial role in ensuring the highest standards of hygiene, cleanliness, and guest service in the wellness operation. This position oversees the wellness attendants' team, ensuring daily operational duties are carried out efficiently and effectively.

", "Responsibilities": "

Responsibilities

  • Supervise the wellness attendants' team and ensure they are fulfilling their job requirements, reporting any issues to Wellness Management immediately.
  • Monitor cleanliness standards in the entire facility, particularly the changing rooms, toilets, showers, heat experiences, relaxation areas, and fitness rooms, maintaining a neat and tidy environment in accordance with wellness management and Health & Safety guidelines and standards.
  • Ensure all areas are stocked with clean linen and amenities, and that soiled linens are removed from public areas and fresh linen is always available and presented as per wellness management standards.
  • Guide guests to hydrotherapy experiences and relaxation areas, and ensure Wellness Attendants can explain facilities use.
  • Collect fresh linen and deliver soiled linen to the laundry/loading area, and be responsible for stock inventory, ordering of guest amenities and cleaning supplies, to ensure cost-effective use of supplies.
  • Attend monthly departmental meetings and ensure weekly meetings happen with all staff to motivate and be aware of staff needs.
  • Instruct Wellness Attendants on the proper set up and breakdown of fitness classes, and assist with this process when necessary.
  • Ensure all Wellness Attendants are informed of the proper usage of all fitness equipment and their functions, and report any equipment damage or malfunctions in any area of the Spa to Wellness Management immediately.
", "Qualifications": "

Qualifications

A high school diploma or GED is required, and 1 year of experience in the housekeeping, spa, or related professional field is preferred.

"}