Patient Account and Billing Specialist

5 days ago


Oswego, New York, United States Oswego Health Full time

Oswego Health is a leading healthcare provider in Oswego County, committed to delivering quality care to our community. We are seeking a highly skilled Patient Account and Customer Service Representative to join our team.

About the Role

This role will be responsible for managing patient accounts, processing payments, and providing exceptional customer service to our patients and their families. As a key member of our patient accounting team, you will play a vital role in ensuring that our patients receive accurate and timely billing information.

Key Responsibilities
  • Manage all patient communication, including phone calls, emails, and mail correspondence.
  • Process payments, including credit card, check, and online payments.
  • Maintain accurate patient account records, ensuring compliance with regulatory requirements.
  • Provide exceptional customer service to patients and their families, addressing concerns and resolving issues in a professional and timely manner.
Requirements
  • High school diploma or equivalent required; experience in patient accounting or customer service preferred.
  • Excellent organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
  • Effective communication and interpersonal skills, with the ability to work with patients, families, and healthcare professionals.
  • Familiarity with electronic medical records systems and Microsoft Office Suite.
Benefits

We offer a competitive salary range of $16.50-$18.55 per hour, based on experience and qualifications. In addition, we provide a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

About Oswego Health

Oswego Health is a 164-bed community hospital serving Oswego County. Our mission is to provide accessible, quality care to our community, and we are committed to being a leader in healthcare innovation and excellence.



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