International Relocation Specialist
2 weeks ago
Customer Service Excellence in International Operations
We are seeking a highly skilled Customer Service Representative to join our International Department at Conser Moving and Storage. As a key member of our team, you will be responsible for managing shipments from booking through post-delivery, serving as a single point of contact for customers. Your expertise in international relocation best practices will ensure seamless experiences for our customers.
- Key Responsibilities:
- Manage shipments from booking through post-delivery as a single point of contact.
- Counsel newly booked shipments on international relocation best practices.
- Check quality of pack and loading teams.
- Provide mid-transit status updates.
- Check quality of delivery teams.
- Answer all inquiries/status updates within a 24-hour response period.
- Answer inbound calls to the International Department.
- Ensure all members are assisted in a timely manner.
- Distribute phone calls to team members when necessary.
- Ensure Utopia is updated and maintained in a timely manner.
- Monitor all Customer Service related pre-approvals.
- Elevate problematic shipments to CS Team Leader.
- Assist with member issues and work with CS Team Leader to resolve problems.
- Forward quality feedback, negative and positive, to Quality Control.
- Maintain rapport with OA/DA agencies by relaying pertinent information provided by service members.
- Assist in claims process when needed. Address any noted damaged or missing items and elevate to Quality Control/CS Team Leader in a timely manner.
- Process quick claims.
- Assist with analytical reporting on a weekly basis.
Requirements:
- BS in Business or International Studies preferred./1 year experience in logistics industry preferred./2 years experience in customer service.
- Competence in MS Excel, Outlook, Word, Database Software.
- Ability to accurately input information into multiple systems.
- Desire to assist our military and DOD.
- Able to work under stress and maintain composure.
- Working knowledge in multiple areas of the department to aid with matters between admin, dispatch, clearing and technology development.
- Strong interpersonal, verbal, and written skills.
- Ability to multi-task and have successive time management.
- Must be able to pass pre-employment background and drug screening.
Rewards:
- Full Time Direct Hire Employment.
- Yearly Bonus Incentives.
- Internal Promotions.
- Paid Time Off.
- Health Insurance.
- Dental Insurance.
- Vision Insurance.
- 401(K).
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