International Relocation Specialist

2 weeks ago


Jacksonville, Florida, United States Conser Moving and Storage Full time

Customer Service Excellence in International Operations

We are seeking a highly skilled Customer Service Representative to join our International Department at Conser Moving and Storage. As a key member of our team, you will be responsible for managing shipments from booking through post-delivery, serving as a single point of contact for customers. Your expertise in international relocation best practices will ensure seamless experiences for our customers.

  • Key Responsibilities:
  • Manage shipments from booking through post-delivery as a single point of contact.
  • Counsel newly booked shipments on international relocation best practices.
  • Check quality of pack and loading teams.
  • Provide mid-transit status updates.
  • Check quality of delivery teams.
  • Answer all inquiries/status updates within a 24-hour response period.
  • Answer inbound calls to the International Department.
  • Ensure all members are assisted in a timely manner.
  • Distribute phone calls to team members when necessary.
  • Ensure Utopia is updated and maintained in a timely manner.
  • Monitor all Customer Service related pre-approvals.
  • Elevate problematic shipments to CS Team Leader.
  • Assist with member issues and work with CS Team Leader to resolve problems.
  • Forward quality feedback, negative and positive, to Quality Control.
  • Maintain rapport with OA/DA agencies by relaying pertinent information provided by service members.
  • Assist in claims process when needed. Address any noted damaged or missing items and elevate to Quality Control/CS Team Leader in a timely manner.
  • Process quick claims.
  • Assist with analytical reporting on a weekly basis.

Requirements:

  • BS in Business or International Studies preferred./1 year experience in logistics industry preferred./2 years experience in customer service.
  • Competence in MS Excel, Outlook, Word, Database Software.
  • Ability to accurately input information into multiple systems.
  • Desire to assist our military and DOD.
  • Able to work under stress and maintain composure.
  • Working knowledge in multiple areas of the department to aid with matters between admin, dispatch, clearing and technology development.
  • Strong interpersonal, verbal, and written skills.
  • Ability to multi-task and have successive time management.
  • Must be able to pass pre-employment background and drug screening.

Rewards:

  • Full Time Direct Hire Employment.
  • Yearly Bonus Incentives.
  • Internal Promotions.
  • Paid Time Off.
  • Health Insurance.
  • Dental Insurance.
  • Vision Insurance.
  • 401(K).


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