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Sales Associate Keyholder

2 months ago

Pineville, North Carolina, United States Express Full time
About the Role

We are seeking a highly skilled and motivated Sales Associate Keyholder to join our retail team at Express. As a Sales Associate Keyholder, you will be responsible for providing exceptional customer service, executing opening and closing procedures, and maintaining a clean and organized sales floor.

Key Responsibilities
  • Customer Service: Deliver a great in-store shopping experience for our customers, responding to their needs and resolving any issues that may arise.
  • Opening and Closing Procedures: Perform opening and closing procedures, including balancing registers, preparing deposits, and activating the security system.
  • Store Maintenance: Maintain a clean and organized sales floor, checkout, fitting room, and stockroom to ensure the store is safe and inviting to customers.
  • Product Knowledge: Stay up-to-date on product knowledge, including features, benefits, and pricing, to effectively communicate with customers.
  • Teamwork: Collaborate with the sales team to achieve sales goals and provide support as needed.
  • Problem-Solving: Positively resolve customer service-related issues as they arise and determine a resolution or escalate further, communicating all issues and resolutions to Store Management.
Requirements
  • Education: High School or Equivalent
  • Experience: 0-2 years of relevant job experience, minimum 6 months
  • Skills: Proficient in use of technology (iPad, registers), strong verbal and written communication skills, and ability to work well within a team.