Call Center Specialist

7 days ago


Newburgh, New York, United States Cornerstone Family Healthcare Full time
Job Overview

Cornerstone Family Healthcare is seeking a skilled Call Center Operator to join our team in Newburgh, NY. As a key member of our Call Center team, you will provide exceptional customer service to patients, ensuring a positive experience with our healthcare services.

Key Responsibilities
  • Provide excellent customer service to patients, responding accurately and appropriately to their inquiries.
  • Makes appointments for new and existing patients using the practice management system template.
  • Coordinates with departmental Patient Services Representatives and nursing staff to accommodate patient's requests for earlier appointments.
  • Verifies all demographic and insurance information gathered from each patient and posts it accurately in the practice management system.
  • Provides back-up support for patient registration as requested by the Site Administrator.
Requirements
  • Bilingual: Fluent in Spanish
  • High School Diploma or High School Equivalency Diploma
  • Availability to work per diem shifts between 12pm-8pm (Monday through Friday) and at least two weekends a month (9am-5pm)
Benefits

We offer a competitive salary of $17.00 per hour, plus quarterly incentives available. Our benefits package includes health benefits, retirement plan, paid time off, sick time, flexible spending, dependent care, paid holidays, and more.



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