Client Service Professional

1 month ago


Walla Walla, Washington, United States Marsh McLennan Agency-Northwest Full time
Job Summary

Marsh McLennan Agency-Northwest is seeking a highly motivated and customer-focused professional to join our Business Insurance team. As a Client Service Professional, you will be responsible for delivering exceptional insurance and risk management customer service to our clients.

Key Responsibilities
  • Work with customers and carriers to handle incoming service requests.
  • Manage new and renewal insurance marketing, including negotiating with carriers and preparing presentation and proposal materials.
  • Collaborate with account teams to ensure seamless service delivery.
  • Update customer information and maintain accurate records in our agency management system.
  • Identify and pursue up-sell and cross-sell opportunities with colleagues.
  • Provide exceptional customer service and support to clients.
Requirements
  • You are a client service advocate with a passion for delivering exceptional customer service and support.
  • You are a team player with excellent communication and interpersonal skills.
  • You are detail-oriented and able to adapt to changing priorities and deadlines.
  • You are committed to ongoing learning and professional development.
  • You embody our core values of accountability, balance, excellence, integrity, respect, and humanity.
What We Offer

We offer a competitive compensation package, including a salary range of $39,000-$72,700/year, as well as performance-based incentives, annual profit sharing, and a benefits package that includes paid paternity/maternity leave, medical leave, 401K savings, and other wellbeing programs.

We celebrate and promote the diversity of our colleagues and clients, and we are committed to creating an inclusive and welcoming work environment.



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