Housekeeper Liaison

We are seeking a skilled Customer Experience Specialist to join our team at Holiday Inn Joplin. As a key member of our hotel staff, you will be responsible for providing exceptional service to our guests and ensuring their stay with us is comfortable and enjoyable.

• Change bed linen and make beds to maintain a clean and inviting environment.
• Replace used towels and replenish bath care products to meet guest expectations.
• Sweep and mop floors, as well as vacuum carpets, to maintain a high standard of cleanliness.
• Dust furniture to ensure a pleasant atmosphere.
• Report any technical issues or maintenance needs to ensure prompt attention.
• Address guests' queries and provide assistance with additional services.
• Help guests retrieve lost items and ensure all assigned rooms are clean and tidy by the end of the shift.
• Follow hotel security guidelines to ensure a safe and secure environment.

• Previous work experience in a similar role, such as a housekeeper or maid.
• Familiarity with industrial cleaning equipment and products.
• Good physical health and stamina to perform daily tasks.
• Flexibility to work in shifts and adapt to changing situations.
• Ability to work independently while meeting high-performance standards.
• Excellent organizational skills to manage multiple tasks and responsibilities.
• Ability to follow instructions and prioritize tasks effectively.

KMG Hotels is a leading hospitality company founded in 2000 by Jay Koshiya and Sanjay Koshiya. With a portfolio of 21 hotels across various franchises, we strive to exceed the expectations of our associates, guests, and partners. Our commitment to growth, excellence, and integrity drives us to create an environment where all associates are valued and respected.

We offer a competitive salary range of $25,000 - $35,000 per year, depending on experience and qualifications. Additionally, our comprehensive benefits package includes:

• A generous paid time off policy.
• Health insurance options.
• 401(k) retirement plan.
• Opportunities for career advancement and professional growth.

We invite motivated and dedicated individuals to join our team and contribute to our mission of delivering exceptional customer experiences.