Audit Support Specialist

1 week ago

Norfolk, Virginia, United States Apex Systems Full time

Job Summary:

The Audit Support Specialist will play a critical role in supporting the Service Provider Compliance Audit team in monitoring quality, compliance, and performance of all Service Providers contracted by Portfolio Recovery Associates for outsourced collections.

Key Responsibilities:

  • Conduct remote audits of External Vendors and Recovery Service Providers, including Judgment, Cost, NSF, SIF-PIF, and Performance reviews on pre-selected accounts.
  • Perform Monthly Calibration Audits with Service Providers, including Balance and Inventory Reconciliations, Financial Reconciliations, Statute of Limitation Audits, Telephone Call Monitoring Audit, Complaint and Dispute Log Audits, and NSF Reporting Audit.
  • Summarize and deliver audit results and written recommendations to the Service Providers.
  • Facilitate and resolve the remediation of medium and high risk audit findings identified through the onsite audit, including constant communication and follow-up with Service Providers via telephone and email.
  • Assist and provide guidance to Service Providers with audit-related concerns or issues.
  • Assist and provide guidance to External Legal Recovery Coordinators with Service Provider-related issues.
  • Perform other projects or special assignments as required.
  • Document retrieval from SFTP site and management of documents on Legal Recovery Audit drive.

Requirements:

  • Bachelor's degree preferred, but not required.
  • Two or more years of experience in a high-volume legal collection position preferred.
  • Must understand the flow of accounts through the legal pipeline, from selection to final resolution of accounts.
  • Requires advanced knowledge of Microsoft Excel.
  • Must be proficient in Microsoft Office, Windows, and Outlook.
  • Strong verbal and written communication skills.
  • Good organizational skills.
  • Must have effective organizational, communication, time-management, and interpersonal skills and high attention to detail.
  • Must be able to work independently.
  • Must be able to handle multiple projects and tasks simultaneously while meeting deadlines.
  • Knowledge of Fair Debt Collections and Practices Act (FDCPA) and Fair Credit Reporting Act (FCRA) is required.
  • Demonstrated ability to read and interpret legal documents, and understand legal terminology.

About Apex Systems:

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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