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Automotive Service Manager

4 weeks ago

Elgin, Illinois, United States Hopkins Ford Full time
About the Role

Ron Hopkins Ford is seeking a highly motivated and organized individual to fill the position of Assistant Service Manager. As a key member of our service team, you will play a vital role in ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Provide exceptional customer service, ensuring prompt and courteous interactions with customers
  • Obtain and verify customer and vehicle information, accurately documenting details
  • Recommend necessary maintenance and repairs based on vehicle age, mileage, and history
  • Prepare and present detailed estimates for labor and parts, ensuring transparency and accuracy
  • Monitor and update customers on the status of their vehicle, ensuring timely completion of repairs
  • Verify and reconcile final invoices with work performed, ensuring accuracy and fairness
  • Communicate clearly and effectively with customers, explaining all completed work and charges
What We Offer
  • Comprehensive training and mentorship program to support your growth and development
  • Competitive compensation and benefits package, including medical, dental, and vision plans
  • 401(k) savings plan and basic life insurance
  • Discounts on products and services, as well as flexible scheduling and work-life balance
Requirements
  • Ability to work independently with minimal supervision, managing multiple tasks and priorities
  • Strong knowledge of automobiles and mechanical systems
  • Positive attitude and strong communication skills
  • Ability to work in a fast-paced environment, managing high volumes of customers and vehicles
Qualifications
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Minimum 2 years of experience in a service management or leadership role
  • Ability to pass pre-employment background check and drug screen