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Trainee for Operations Management

2 months ago

Portland, Oregon, United States Ryder Full time

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BEGIN YOUR JOURNEY WITH A FORWARD-THINKING COMPANY

At Ryder, our greatest asset is our workforce. CULTURE - INTEGRITY - FAMILY. As a Trainee in Operations Management, you will join a vibrant team, prepared to thrive and encouraged to advance your career in transportation and logistics. This is a vital sector, and we have been a key player since 1933.

Position Overview

The Operations Management Trainee will assist in overseeing shop management functions and contribute to cost efficiency, customer loyalty, and performance-driven initiatives. This role necessitates collaboration across various departments including Operations, Asset Management, Sales, Quality, and Rental Management. The program is dynamic and encompasses all facets of the business unit. In this position, you will gain valuable industry insights, skills, and resources to enhance your expertise in operations and fleet maintenance. We empower you to shape your career trajectory and promote from within, based on your achievements. The typical advancement path from this role is to an Operations Supervisor.

If you are driven, receptive to coaching, and seeking a fast-paced, inclusive workplace, you are in the right place. We offer competitive compensation, rapid career advancement, a comprehensive benefits package, 401k employer matching, paid time off, and stock purchase discounts.

Work Schedule: Monday - Friday

Shift Hours: 2nd shift, 2:30 PM - 11:00 PM

Compensation: Paid Weekly

Ryder has recently been recognized as a "Top Company for Women to Work for in Transportation" by Women in Trucking, one of Fortune Magazine's "World's Most Admired Companies", and received the "Reader's Choice Excellence Awards" from Inbound Logistics. We are also proud of our environmental initiatives, holding the largest EV footprint in the U.S. and being honored with the "Supplier Environmental Excellence Award" by Verizon.

Key Responsibilities

  • Manage customer relationship activities by ensuring quality interactions, proactive management, issue resolution, and overall customer satisfaction.
  • Collaborate with the rental department to maximize utilization while maintaining service for lease customers.
  • Work alongside Sales personnel on customer engagements to drive new business and enhance customer satisfaction.
  • Oversee operational costs and maintenance expenses, ensuring adherence to policies and processes to optimize efficiency.
  • Coordinate with Maintenance, Asset Management, Sales, and Marketing to ensure high levels of customer satisfaction.
  • Ensure accurate scheduling of preventive maintenance, follow-ups on breakdowns, and updates on vehicle status; manage Technician work planning for efficiency and training.

Additional Duties

  • Relocation within the business unit at the conclusion of the training program is expected.
  • Perform other assigned tasks as necessary.

Required Skills and Competencies

  • Detail-oriented with strong follow-up capabilities.
  • Excellent verbal and written communication skills.
  • Commitment to organizational objectives.
  • Ability to multitask, highly organized, and proficient in time management.
  • Flexibility to adapt and self-motivated to excel in a dynamic environment.
  • Strong mechanical aptitude.
  • Effective interpersonal and influencing skills.
  • Ability to foster and maintain professional relationships across all organizational levels.
  • Capacity to work independently and collaboratively within a team.
  • Proficient in PC applications, including advanced spreadsheet and word processing software.
  • Basic understanding of business finance, controls, and metrics is required.

Qualifications

  • Bachelor's degree is mandatory.
  • Preferred: One (1) year or more of customer service experience with a focus on issue resolution.

Job Category: Operations and Support

Compensation Overview:

The compensation offered to candidates may vary based on several factors, including relevant experience, education, work location, market data, and internal equity.

Pay Type: Salaried

Salary Range: $58,000 - $60,000

This position may also qualify for an annual bonus, commission, and/or long-term incentive plan based on the role and performance.

Benefits Overview:

For all full-time positions, Ryder provides comprehensive health and welfare benefits, including medical, dental, vision, life insurance, disability insurance options, paid time off for various needs, and a tax-advantaged 401(k) retirement savings plan.

Ryder is committed to being an Equal Opportunity Employer and a Drug-Free workplace.

All qualified applicants will be considered for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or disability status.

Security Notice for Applicants:

Ryder will only communicate with applicants through official email channels and will never request payment or personal information outside of the formal application process.