IT Specialist
2 months ago
Bozeman, Montana, United States
U.S. Department of the Interior
Full time
Job SummaryThis is a term appointment not to exceed 13 months with possible extensions up to a total of 4 years without further competition. Appointment to this position will not convey permanent status in the Federal service.
Key Responsibilities- Provides assistance and support for assignments and projects relative to the delivery of customer support services.
- Performs routine and recurring assignments in identifying and resolving recurring and routine issues and problems as they arise.
- Diagnoses and resolves recurring problems in response to customer reported incidents; and reports, responds to, and resolves customer requests.
- Updates and maintains problem tracking/ticketing systems to track and identify customer needs, as well as to discuss requirements with the customer to resolve the customer need.
- Installs, configures, and tests software on customer workstations; and installs, configures, upgrades, and troubleshoots hardware and software components.
- Applicants must be U.S. Citizens.
- Suitable for Federal employment, as determined by background investigation.
- Selectee may be subject to serving a one-year probationary period.
- More requirements are listed under Qualifications and Other Information.
- Selectee must provide a valid state driver's license & safe driving record.
- This vacancy is limited to the first 50 applications received and will close at midnight Eastern Time on the day this application limit is reached regardless of the closing date specified in this vacancy announcement.
- Driver's License/Driving Record - You will be required to operate a government-owned or -leased vehicle in the performance of your official duties.
- A background investigation will be required for this position.
Individuals must have IT-related experience demonstrating each of the four competencies listed below.
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations.
- Oral Communication - Expresses information to individuals or groups effectively, taking into account the audience and nature of the information.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs and other organizations.