Salesforce CX/CRM Service Line Specialist

2 weeks ago

Teaneck, New Jersey, United States Cognizant Technology Solutions Full time
Job Description

Cognizant Technology Solutions is seeking a seasoned CX/CRM Service Line Specialist with a strong background in Salesforce and other platforms to join our Sales and solution team.

Key Responsibilities
  • Market Leadership
    • Develop a deep understanding of the Auto & Manufacturing industry trends and customer requirements in the context of CX/CRM and demonstrate thought leadership toward critical business solutions.
    • Understand the practice offerings, solution frameworks, and core competencies.
    • Apply a customer-centric approach and the ability to empathize with clients' needs in a driven market.
    • Act as an advisor by joining the customer's needs and the practice solution and capabilities, delivering business growth and customer satisfaction.
    • Provide subject matter expertise to proposal development and overall solution.
    • Cultivate a culture of innovation and excellence within the team.
  • Relationship Management
    • Build and maintain strong collaborative relationships with market/account teams to develop an in-depth understanding of client business challenges and opportunities.
    • Establish close alliances and partnerships with Salesforce and other platform account executives and partner alliance teams to drive partnership-led growth strategies.
    • Closely collaborate with practice teams, including pre-sales, business development, sales and delivery, to deliver on cross-functional strengths and capabilities.
    • Engage with CXO, VP, and director-level client stakeholders to develop relationships and manage expectations.
    • Lead pursuits to close new and expansion opportunities, working closely with the account leadership team.
  • Opportunity Management and Business Development
    • Be responsible and accountable for opportunity management through the entire sales process, from lead generation to closing deals and maintaining client relationship.
    • Act as the anchor from CX/CRM practice and lead the business development tasks, activities, and deliverables (including but not limited to Proposals, Presentations, SOW, and other similar deliverables) in accordance with the established bid timeline.
    • Proactively engage and drive account expansion and penetration efforts according to practice guidelines and objectives.
    • Engage and participate with Channel Sales to identify proactive deals and engage with account teams to win the deal.
    • Respond to and deliver on client requests in a timely manner.
  • Sales Management
    • Participate and effectively contribute towards forecasting, budgeting, and operations management.
    • Lead pipeline opportunities, maturing and leading through the established sales in accordance with forecasted revenue.
    • Proactively highlight, communicate, and mitigate risks to ensure business objectives and goals are met.
    • Participate and contribute towards MBRs and QBRs.
    Requirements
    • Minimum 15+ years of business development, sales, and account management-related experience in the CX/CRM domain.
    • Proven track record of achieving sales targets and delivering on sales metrics; consistent achievement of year-over-year quota attainment.
    • Ability to develop new pipelines through prospecting and building relationships within the assigned market/vertical.
    • Excellent written and oral communication along with the ability to lead and deliver business presentations to business stakeholders at the Director and VP level.
    • Ability to lead multi-cloud opportunities in the areas of CX/CRM demonstrating Salesforce tech stack including but not limited to Sales, Service, Integration, Commerce, Field Service and other similar domains.
    • Excellent interpersonal and people skills, delivering a high level of collaboration and business outcomes.
    • Ability to quickly learn to drive large deals in a competitive environment.
    • Strategic thinking and problem solving leveraging cross-functional teams and SMEs to deliver success.
    • Salesforce certifications are highly desirable; Other platforms like Adobe will be an added advantage.

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