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Family Support Liaison

2 months ago

Farmington, Michigan, United States Centria Healthcare Full time
About Centria Healthcare

Centria Autism Services is dedicated to ensuring that every child with Autism Spectrum Disorder (ASD) has the opportunity for a fulfilling developmental journey. Our mission is to provide comprehensive support and effective interventions based on Applied Behavior Analysis principles, aiming to reach every child and family in need. Our Optimal Outcomes Model(TM) emphasizes a holistic approach, engaging families in meaningful treatment planning while enabling our Board Certified Behavior Analysts (BCBAs) to concentrate on clinical matters and uphold our commitment to quality care and family satisfaction.

Position Overview

The Client Engagement Specialist plays a crucial role in facilitating the intake process for clients seeking ABA therapy. This position requires exceptional time management skills, a results-oriented mindset, and adaptability to changing circumstances.
Key Responsibilities

1. Client Engagement and Support
  • Establish initial connections with clients and foster strong relationships with families.
  • Guide families through the diagnostic process, ensuring clear communication and support.
  • Handle a high volume of interactions with new and existing families awaiting a diagnosis.
  • Oversee all logistical communications from the initial contact to the completion of assessments.
  • Assess client needs, clarify information, and provide effective solutions or alternatives.
  • Maintain accurate and confidential client records in relevant systems throughout the intake process.
  • Collaborate with team members to ensure a seamless and efficient workflow.
  • Facilitate the signing of necessary start-of-care documents.
  • Coordinate scheduling of Initial Assessment appointments with families in collaboration with Operations and Clinical teams.
2. Project Participation
  • Engage in significant projects and assist in the implementation of new initiatives and processes.
3. Adherence to Centria's Code of Conduct, policies, and applicable laws.
4. Responsibility to report any violations of company policies or the Code of Conduct.
Compensation

$25.00 per hour
Qualifications
Education

Bachelor's Degree or equivalent experience in Sales and/or Healthcare
Experience
  • Two to three years of experience in inside sales or phone-based roles.
  • Proven success in sales conversations and presentations.
Technical Skills
  • Basic computer proficiency.
  • Familiarity with laptop/desktop PCs.
  • Proficient in Microsoft Office Suite (Word, Excel).
  • Proficient in G Suite (Gmail, Drive, Docs, Sheets, Google Meet).
Competencies
  • Ability to follow written instructions.
  • Proficient in using computers and software applications.
  • Strong expressive and receptive communication skills.
Knowledge and Skills
  • Proficient in word processing and spreadsheet software.
  • Effective written and verbal communication skills with stakeholders.
  • Ability to build rapport, explain complex information clearly, and manage challenging conversations.
  • Strong organizational skills, with the ability to prioritize tasks and meet deadlines.
  • Adaptability and willingness to work collaboratively or independently to achieve business goals.
  • Excellent interpersonal and listening abilities.
  • Critical thinking and problem-solving aptitude.
  • Strong work ethic with attention to detail and quality.
  • Track record of producing error-free work.
Working Conditions
  • Standard office hours are Monday through Friday from 8:30 AM to 6:00 PM.
  • Additional hours or schedule adjustments may be necessary to fulfill job responsibilities.
Physical Requirements

This role may involve physical activities such as bending, reaching, lifting, and moving items up to 30 pounds. The position requires prolonged sitting, with occasional walking and standing. Close visual acuity for computer work and data analysis is also necessary.

Centria Healthcare is an equal opportunity employer and values diversity within our workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status. This job description is not exhaustive and may be amended at any time.