Parts Counter Associate: Sales and Warehouse Professional

1 week ago


Silverthorne, Colorado, United States Wagner Equipment Full time
About Wagner Equipment Co.

Wagner Equipment Co. is a dynamic organization that offers challenging career opportunities, extensive training, and employee development. We provide a supportive environment where motivated individuals can grow and thrive under our reputation for excellence.

Sales Position Overview

The Parts Counter Sales person is responsible for selling parts to customers in the Parts Counter area, showcasing strong parts knowledge and customer service skills that reflect the company's vision of working as 'One Professional Team.'

Job Responsibilities:
  • Receive and fulfill phone-in and walk-in customer requests for parts
  • Locate parts for customers on various machines, CAT, and other brands we service
  • Maintain accurate notes and an organized desk for easy access to information
  • Maintain warranty credits/inspections and Warranty return processes
  • Pull orders
  • Process Customer and Shop order credits and quotes
  • Document proper notes on orders for backorder analysts to process backorders
  • E nsure proper shipping instructions are placed on orders
  • Collaborate with fellow team members to achieve warehouse/parts goals
  • Function as the liaison to the Service Shops for parts backorders
  • Answer phone calls as a primary responsibility in a prompt and professional manner
  • Assist fellow counter personnel in finding parts information more efficiently
  • Support supervisor projects when called upon
  • Handle on-call duties, assisting customers after hours
  • Recommend additional items to customers during sales transactions
  • Provide leads to PSSR's, Service shops, etc.
  • Communicate technical parts information as needed
  • Direct customers to the correct service technicians when necessary
Requirements:
  • High School Diploma or GED
  • 1+ years experience working with parts
  • 1-3 years administrative/clerical experience
  • 1-3 years customer service experience
  • 1-3 years sales experience
Estimated Salary Range:

$25-$38 per hour

Benefits:
  • Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
  • Medical, dental, and vision insurance
  • Life and AD&D Insurance
  • Retirement Plans -401K and Roth 401K
  • Tuition Reimbursement
  • Employee Assistance Program (EAP)
  • CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
  • Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.
Work Environment:
  • Noise: Loud
  • Environment: Indoors and Outdoors

Please note that this job description may be subject to change at any time. Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.


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