Storage Customer Service Representative

2 weeks ago


Clarkston, Georgia, United States U-Haul Full time
Storage Customer Service Representative

U-Haul is seeking a friendly and motivated individual to join our team as a Storage Customer Service Representative. As a key member of our support team, you will be the face of our exceptional service, ensuring that customers receive the help they need on their journeys.

Key Responsibilities:
  • Support the site manager with facility operations, including maintaining a clean and secure environment for customers.
  • Answer phone inquiries from active and prospective customers, providing exceptional customer service and resolving issues in a timely manner.
  • Show storage units, explain the terms of rental agreements, and prepare rental contracts to ensure a smooth and efficient customer experience.
  • Perform general routine property cleanup and minor repair work to maintain the facility's appearance and functionality.
  • Ensure that all vacant storage units are clean, dry, secure, and available for new customers.
  • Participate in ongoing continuous U-Haul education through U-Haul University to stay up-to-date on the latest procedures and best practices.
Requirements:
  • Driver's license and the ability to maintain a clean driving record.
  • Excellent communication skills and the ability to work effectively with customers and colleagues.
  • Availability to work on weekends and holidays, as needed.
What We Offer:
  • Career stability and opportunities for advancement.
  • A competitive salary and benefits package, including health insurance, prescription plans, and paid holidays, vacation, and sick days.
  • A 401(k) Savings Plan and Employee Stock Ownership Plan (ESOP).
  • Access to U-Haul's comprehensive training program, U-Haul University.
  • A supportive and collaborative work environment.

U-Haul is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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