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Fire Restoration Specialist

2 months ago

Irvine, California, United States ServiceMaster Restore Full time
Fire Restoration Technician Job Description

At ServiceMaster Restore, we're seeking a skilled Fire Restoration Technician to join our team. As a key member of our restoration services team, you'll play a critical role in ensuring our customers receive top-notch service and support during times of crisis.

Key Responsibilities:
  • Monitor and inspect restoration jobs to ensure completion of pack-out of contents and various fire restoration activities.
  • Prepare and review documentation, including notes, photos, and documents, according to company policies and procedures to ensure reimbursement from insurance companies.
  • Explain processes used to complete active jobs and next steps to resolution in person to customers, using printed materials as a guide with or without supervisor.
  • Complete assigned jobs according to company processes while maintaining quality control on each job with urgency.
  • Perform fire/smoke damage repair and tasks, including water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction, and demolition as directed by supervisor.
  • Ensure equipment, supplies, vehicles, and products are properly handled and report any equipment malfunction or damage to supervisor.
  • Inspect jobs after completion and obtain customer signatures for approval purposes, and request payments when necessary.
  • Make daily adjustments to the drying plan based on meter readings.
  • Resolve issues with customers, communicate customer issues, daily job activities with supervisor, and key company staff.
  • Prepare documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies.
Requirements:
  • High school graduate or equivalent.
  • Experience in the restoration or construction industry is preferred but not required.
  • Valid Drivers' License and satisfactory driving record.
  • Good verbal and written communication skills.
  • Good problem-solving and customer service skills.
  • Knowledge of disaster restoration industry.
  • Must be able to prioritize activities and meet deadlines.
  • Experience with entering data using a tablet or mobile phone.
  • Report to work on time in a clean, complete uniform.
  • Read and follow product label usage instructions.
Physical Demands and Working Conditions:

The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
  • Must be able to stand and walk for extended periods of time. Lifting, squatting, crawling, and crouching are required.
  • Express or exchange ideas with others and receive and act on detailed information given.
  • For safety reasons, respirators, which are used in certain situations, must be able to seal to your face.
  • Inside and outside working conditions: The change of environment such as with or without air conditioning and heating.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will.

Compensation: $60,000.00 per year

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service, and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.