Revenue Cycle Coordinator

Powers Health is seeking a highly skilled Financial Counselor to join our team. As a Financial Counselor, you will play a critical role in ensuring that patients receive the financial support they need to access quality healthcare services.

• Handle person-to-person collections with in-house patients while maintaining positive public relations.
• Monitor and evaluate in-house patients' financial history to ensure sufficient information to establish viable payment plans following department policy and procedures.
• Review financial information to determine eligibility for the Affordable Care Act, Welfare or Charity Programs.
• File necessary forms needed to obtain proper payment from Welfare/Public Aid.
• Help contact insurance companies for verification of patient coverage and enter benefits as specified for each patient.
• Gather all necessary data or documentation to make determination on third party payors.
• Obtain insurance cards and signatures on required forms not obtained by admitting and scan information into the system.
• Interact with Social Service, Utilization Review, Case Managers and Nursing Units involving patient financial concerns.
• Notify U/R of pre-certification needed when insurance information is obtained for same day admits.
• Keep supervisor updated of any problems that may delay completion of job duties.
• May need to cover additional areas of the Financial Counselor Unit as needed.

• GED or High School Diploma required.
• Strong experience in customer service required.
• Previous experience in hospital/physician office setting preferred.
• Previous financial counseling/collection experience preferred.
• Certified Indiana Navigator training and certification preferred.
• Ability to discuss financial matters with patients.
• Knowledge of insurance benefits; experience with insurance benefit verification and/or pre-certification preferred.
• Medical Terminology helpful and familiarity with CPT-4 and ICD-9 codes.
• Knowledge of IN Medicaid programs desired.
• Ability to speak and communicate in Spanish would be beneficial.
• Strong written/verbal communication skills.
• Basic level of proficiency with MS Outlook, Word and Excel.
• Must be proficient with a 10 key calculator, detail oriented with a good numeric aptitude and typing skills of 35 wpm with accuracy.
• Excellent communication and interpersonal skills.
• Ability to work independently and multi-task while working in a collaborative, team environment with a positive attitude.
• Must be able to work in a fast-paced environment and work under deadlines.
• Must be flexible to float to other locations to fill vacancies.

• Medical, dental and vision coverage.
• Wellness program, including free screenings.
• Healthcare and Dependent Care Spending Accounts (HSA).
• Retirement savings plan.
• Life insurance.
• Disability income protection.
• Employee Assistance Program (EAP).
• Fitness center discount program.
• Tuition assistance and career development.
• Paid Time Off (PTO).
• Reward and recognition programs.