Customer Service Representative
3 weeks ago
We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at the State Bar of Texas. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, answering and directing incoming calls, and resolving customer inquiries and complaints in a professional and courteous manner.
Key Responsibilities:- Answer and direct incoming calls with a high degree of courtesy and professionalism
- Respond to routine customer inquiries and complaints or grievances using thorough knowledge of State Bar departments, processes, and guidelines
- Act as Meeting Room Coordinator by assisting with meeting room reservations, audio/visual setup or troubleshooting for presentations and/or zoom meetings for internal departments or groups, and eligible external parties
- Reallocate meeting resources when conflicts exist or arise
- Deal with special meeting requirements or impromptu meeting requests
- Serve as back-up for telephone system issues which include but are not limited to troubleshooting Teams voice settings and monitoring live calls in department call queues
- High school diploma or equivalent required
- A minimum of five years related customer service experience required
- One year call center experience preferred
- Experience in Zoom Rooms and meeting a/v equipment is a plus
- Working knowledge of telephone system, call queues, Teams is desired
- Must have a courteous and professional demeanor
- Organizational, prioritization, and multi-tasking skills are essential
- Excellent verbal communication and listening skills are necessary
- Problem solving skills are important
- Must be self-reliant and have the ability to work well with minimal supervision
- Intermediate computer knowledge including experience with Microsoft Word and Excel preferred
- Typing speed of 40+ wpm
- May be required to work Saturday mornings
- Fluent in Spanish required
Please visit our careers page at https://careers- to learn more about this opportunity and to submit your application.
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