Customer Service Representative

3 weeks ago


Austin, Texas, United States State Bar of Texas Full time
Job Title: Customer Service Specialist

We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at the State Bar of Texas. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, answering and directing incoming calls, and resolving customer inquiries and complaints in a professional and courteous manner.

Key Responsibilities:
  • Answer and direct incoming calls with a high degree of courtesy and professionalism
  • Respond to routine customer inquiries and complaints or grievances using thorough knowledge of State Bar departments, processes, and guidelines
  • Act as Meeting Room Coordinator by assisting with meeting room reservations, audio/visual setup or troubleshooting for presentations and/or zoom meetings for internal departments or groups, and eligible external parties
  • Reallocate meeting resources when conflicts exist or arise
  • Deal with special meeting requirements or impromptu meeting requests
  • Serve as back-up for telephone system issues which include but are not limited to troubleshooting Teams voice settings and monitoring live calls in department call queues
Requirements:
  • High school diploma or equivalent required
  • A minimum of five years related customer service experience required
  • One year call center experience preferred
  • Experience in Zoom Rooms and meeting a/v equipment is a plus
  • Working knowledge of telephone system, call queues, Teams is desired
  • Must have a courteous and professional demeanor
  • Organizational, prioritization, and multi-tasking skills are essential
  • Excellent verbal communication and listening skills are necessary
  • Problem solving skills are important
  • Must be self-reliant and have the ability to work well with minimal supervision
  • Intermediate computer knowledge including experience with Microsoft Word and Excel preferred
  • Typing speed of 40+ wpm
  • May be required to work Saturday mornings
  • Fluent in Spanish required
How to Apply:

Please visit our careers page at https://careers- to learn more about this opportunity and to submit your application.



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