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Sales Associate

2 months ago

Lincoln, Nebraska, United States Westlake Hardware Full time
About Westlake Ace Hardware

Westlake Ace Hardware is a leading hardware retailer in the United States, with a rich history spanning over a century. Our company values are built on Service, Passion, Respect, Integrity, Teamwork, and Excellence, and we're looking for individuals who share these values to join our team.

Job Summary

The Sales Associate will play a vital role in providing exceptional customer service, maintaining a clean and organized store environment, and assisting with receiving, stocking, and pricing merchandise. This is an excellent opportunity for individuals who are passionate about delivering outstanding customer experiences and working in a fast-paced retail environment.

Key Responsibilities

Customer Service:
  • Provide a positive representation of Westlake Ace Hardware and proactively assist customers in solving problems.
  • Greet customers entering and throughout the store, thank them when finished, and when they are leaving the store.
  • Possess a friendly outgoing demeanor and work well with customers as well as associates.
  • Ensure all pages and calls are answered promptly, courteously, and effectively.
  • Forward any customer complaint that cannot be handled to a member of management.
  • Possess strong product knowledge and knowledge of store layout and location of products.
  • Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.
Store Operations:
  • Assist in creating a positive, professional, and safe work environment.
  • Assist with receiving, checking in, and stocking of merchandise throughout the store.
  • Assist with maintaining back stock levels.
  • Assist with daily maintenance, orderliness, and cleanliness of the sales floor, stock room, and outdoor merchandise area.
  • Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
  • Assist with merchandise resets through the store.
  • Provide assistance to Department Specialists, i.e., price changes, special orders.
  • Ensure signage is current throughout the store.
  • Operate a forklift with proper training.
  • Communicate any Store Support Center issue to General Manager for follow-up.
  • Communicate any merchandising, cost control, or sales idea to General Manager.
  • Participate in store meetings.
  • Be professional in appearance and actions.
  • Perform all other duties as assigned.
Requirements

Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
  • SERVICE - Amaze our customers, our associates, and our communities by delivering on our helpful promise.
  • PASSION - Show our love for the work we do, our customers, and our associates.
  • RESPECT - A humble appreciation that a diverse and inclusive workplace makes us a stronger and better company and that every person is unique and valued.
  • INTEGRITY - An authentic commitment to moral and ethical behavior.
  • TEAMWORK - Together we can achieve extraordinary things.
  • EXCELLENCE - A disciplined approach to achieve outstanding results through continuous improvement.
Minimum Qualifications
  • High School or GED equivalent.
  • Formal retail experience preferred.
  • Standing, walking, lifting (up to 25lbs), and climbing.
Compensation

$12 to $14 per hour