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Retail Customer Experience Specialist

3 weeks ago

Aurora, Colorado, United States Express Full time
About PHOENIX Retail, LLC

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide.

We operate over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.

Job Description

This role involves providing a great in-store shopping experience for our retail customers while assisting with additional tasks such as stocking, cleaning, folding merchandise, etc.

  • Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
  • Follow company policies and procedures to ensure the safety of all our associates and customers.
  • Assist with product launch changes according to company SOP.
  • Provide a Great Customer Experience
  • Deliver on all aspects of the customer experience model.
  • Process transactions quickly and accurately reducing the customers wait time.
  • Positively resolve customer service-related issues as they arise and determine resolution or escalate further – communicate allissues and resolutions to Store Management.
  • Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.