Automotive Service Manager Leader

2 days ago


Dothan, Alabama, United States Express Oil Change & Tire Engineers Full time
Job Summary

The Automotive Service Manager is a key leadership role within Express Oil Change & Tire Engineers, responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store.

Primary Responsibilities

Team Leadership: Create a highly-motivated team environment, and work closely with the Service Team to improve their performance through hands-on presence in the store by efficiently developing and coaching team members, and executing store processes & procedures.

Technical Supervision: Supervise technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments.

Customer Interaction: Work directly with customers in areas of sales, service, customer opportunities, adjustments, etc.

Performance Evaluation: Evaluate performance and productivity of all service department personnel.

Inventory Management: Manage parts inventory and outside purchases, ensuring it complies with parts and Tire Purchase Program as well as updating and restocking all in-house parts when needed.

Safety Enforcement: Ensure store safety, including the use of and maintenance of safety equipment.

Equipment Maintenance: Ensure equipment/hardware layout and positioning within the service department.

Compliance: Supervise shop area, equipment and teammates for compliance with company safety procedure.

Quality Control: Coach personnel on enforcing wheel torqueing process, and ensure that proper inspections are being conducted.

Requirements

Leadership Skills: Outstanding leadership and store management skills.

Fast-Paced Work Environment: Ability to work in a fast-paced work environment.

Organizational Skills: Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency.

Communication Skills: Excellent verbal and written communication.

Customer Relationships: Ability to develop professional relationships with customers and team members.

Experience: Minimum of 2 years' experience in a Service Manager role.

Business Objectives: Proven track record of exceeding business objectives.

Teamwork: Ability to work efficiently both individually and as part of a team.

OSHA Compliance: Solid knowledge of basic OSHA laws and MSDS Compliance.

Physical Requirements

Standing and Bending: Prolonged periods of standing, stooping, and bending.

Physical Exertion: At time, exerting 50 - 100 lbs of force occasionally and/or 10 - 25 lbs of force frequently and/or greater than 10 lbs of force constantly to move objects.

Production Pace: Requires working at a production rate pace entailing the constant pushing and/or pulling of materials.

Physical Abilities: By completing this application, you are agreeing that you are able to meet the physical requirements listed for this role.



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