Client Care Representative
13 hours ago
This position is responsible for answering incoming client telephone calls and providing exceptional customer service. The ideal candidate will have excellent communication skills, a courteous demeanor, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Answer incoming client telephone calls and respond to client inquiries in a timely and professional manner.
- Assist with the supervision and dispatching of all scheduled service and maintenance calls.
- Notify clients ahead of time if the plumber is not going to arrive within the scheduled time window.
- Call Agreement Membership clients to schedule service appointments and make up for any shortfall of repair calls.
Requirements:
- High school diploma or equivalent required.
- Above-average verbal and telephone communication skills are essential.
- Must have good computer software skills.
- Prior customer service experience preferred.
Compensation: $37,000.00 - $55,000.00 per year
About Us:
Benjamin Franklin Plumbing is a team of dedicated professionals who are passionate about providing exceptional customer service. We believe in treating our employees with respect and providing them with the tools and training they need to succeed. If you are a motivated and customer-focused individual who is looking for a rewarding career, we encourage you to apply.
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