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Animal Care Technician
2 months ago
At Heartland Veterinary Partners, we are dedicated to providing comprehensive care for pets at every stage of their lives. Our mission is to ensure that our clients have a seamless, affordable, and outstanding veterinary experience while keeping their beloved animals healthy and happy.
Position Overview
The Animal Care Technician plays a crucial role in supporting veterinarians and senior technicians in delivering high-quality patient care. This position involves monitoring hospitalized animals, managing inventory, preparing medications, conducting routine laboratory tests, educating pet owners about veterinary practices, and assisting in surgical procedures.
Key Competencies for Animal Care Technicians
- Empathy & Understanding: Maintaining professionalism while ensuring comfort for clients and patients in various situations. Responding effectively to emergencies while upholding a high standard of care.
- Team Collaboration: Working closely with veterinarians and practice staff to coordinate actions. Providing timely feedback and being receptive to suggestions to achieve positive outcomes.
- Effective Communication: Clearly conveying instructions to clients and team members to facilitate successful patient care.
- Active Listening: Following veterinarians' directives and understanding the needs of both clients and team members based on previous experiences.
- Organizational Skills: Efficiently managing lab specimens, medications, patient instructions, and workflow while handling multiple patients and clients.
- Client Satisfaction: Ensuring that all interactions and activities lead to the highest level of client satisfaction.
- Assist veterinarians in the delivery of veterinary medicine and surgical procedures as required.
- Support veterinarians during outpatient examinations by gathering medical histories, taking vital signs, and providing client education.
- Prepare animals for surgery and monitor their vital signs throughout the procedure.
- Collect blood, stool, and other samples; conduct in-house laboratory tests and prepare specimens for external laboratories.
- Take and process radiographs while adhering to safety protocols.
- Provide basic animal handling and restraint during examinations.
- Administer and oversee medications, anesthesia, vaccines, and treatments as directed by the veterinarian.
- Maintain cleanliness in exam rooms, treatment areas, and laboratories; restock supplies as needed. Collaborate with team members to keep public areas tidy and ensure all medical equipment is sanitized.
- Exhibit warmth, professionalism, and courtesy in all client interactions; show compassion and care in all dealings with patients.
- Communicate effectively with veterinarians and practice staff regarding client discussions, patient plans, and concerns.
- Perform any additional duties as assigned.
- Prior experience in veterinary care is preferred.
- Ability to lift animals and carry equipment weighing up to 25 pounds; capability to lift heavier items with assistance.
- Knowledge of OSHA safety protocols, including the use of appropriate personal protective equipment.
- Basic mathematical skills for calculating medication dosages.
- Proficient in basic computer skills, including familiarity with MS Office applications.
- Strong communication skills to ensure the safety and well-being of patients.
- Paid time off
- Health, dental, and vision insurance
- Retirement benefits (401k, Roth k, and matching)
- Bonus incentives
- Opportunities for career and professional development
- Reimbursement for state licensing fees for credentialed technicians
- Support for VTNE
- Employee Assistance Program
- Employee Referral Program
