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Museum Guest Experience Coordinator

2 weeks ago


Bentonville, Arkansas, United States Atomic Weapons Establishment Full time

Museum Guest Experience Coordinator

The Museum Guest Experience Coordinator position at Crystal Bridges Museum of American Art focuses on ensuring that visitors have a positive experience at the museum. This involves collecting data from guests through surveys and interviews to measure overall guest demographics, experience, and outcomes related to exhibition or program experiences.

The Museum Guest Experience Coordinator will use surveys and interviews as primary methods of data collection, with a focus on conducting exit surveys to gather valuable insights from guests. This position requires excellent customer service skills, strong communication skills, and the ability to navigate public spaces effectively.

Key Responsibilities:

  • Approach museum guests to invite them to participate in research or evaluation studies
  • Follow a data collection protocol to ensure random sampling and accurate data tracking
  • Respond to guest questions to provide a positive museum experience
  • Gather data at scheduled times to meet monthly collection goals

Requirements:

  • Excellent customer service skills
  • Strong communication skills
  • Ability to work independently and reliably
  • Comfort with technology, specifically an iPad/tablet