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Remote Call Center Representative

1 week ago


New York, New York, United States QT Communications & Technology Full time

**Job Description:** Remote Call Center Representative

**Estimated Salary:** $20-25 per hour

We are searching for a motivated and results-driven Remote Call Center Representative to join our team at QT Communications & Technology. As a representative, you will play a critical role in providing top-notch service to our clients, responding to inquiries, resolving issues, and promoting our products and services.

Your responsibilities will include:

  1. Answering and making calls to clients to understand and address their needs
  2. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring clients feel supported and valued
  3. Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients as needed
  4. Building lasting relationships with clients and other team members based on trust and reliability

To excel in this role, you should have:

  • A high school diploma or equivalent
  • Exceptional customer service, active listening, and verbal and written communication skills
  • Understanding of company products, services, and policies
  • Proficiency with computers, especially with CRM software, and strong typing skills

If you are a customer-focused individual with a passion for delivering outstanding service, we invite you to apply for this exciting opportunity to join our team.