Unscheduled Treatment Coordinator

3 weeks ago

Hesperia, California, United States Sonia Mikhail DDS Dental Corporatio Full time
Job Summary

We are seeking a highly skilled Unscheduled Treatment Coordinator to join our team at Sonia Mikhail DDS Dental Corporation. As a key member of our healthcare team, you will be responsible for coordinating unscheduled treatment for patients, ensuring timely and appropriate care for urgent or emergent health concerns.

Key Responsibilities
  1. Triaging and Assessment: You will triage incoming patient requests to determine the urgency and severity of their condition, assessing symptoms, gathering relevant medical history, and consulting with healthcare providers to prioritize care appropriately.
  2. Appointment Scheduling: You will schedule appointments for unscheduled treatment based on urgency and availability, working closely with clinical staff and administrative personnel to find suitable time slots and ensure efficient use of resources.
  3. Patient Advocacy: You will advocate for patients' needs, ensuring that urgent cases receive prompt attention from healthcare providers, and coordinating with medical personnel to expedite treatment or arrange for immediate referrals to specialists or emergency services.
  4. Follow-up and Coordination: You will follow up with patients to confirm attendance, provide pre-appointment instructions, and address any concerns or questions they may have, coordinating with other departments or external providers as needed to facilitate seamless care delivery.
  5. Documentation and Reporting: You will maintain accurate records of all unscheduled treatment requests, including patient information, appointment details, and outcome documentation, generating reports to track trends, measure performance metrics, and identify opportunities for process improvement.
  6. Patient Education: You will educate patients about the importance of seeking timely treatment for urgent or emergent conditions, providing information on signs and symptoms to watch for, instructions for managing acute issues at home, and guidance on when to seek immediate medical attention.
  7. Customer Service: You will provide exceptional customer service, being empathetic, compassionate, and responsive to patients' needs, ensuring they feel supported and cared for throughout the scheduling process.

As an Unscheduled Treatment Coordinator at Sonia Mikhail DDS Dental Corporation, you will play a crucial role in ensuring that patients receive timely and appropriate care for urgent or emergent health concerns. If you are a highly organized, detail-oriented, and compassionate individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

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