Eldridge Hotel Bartender
4 weeks ago
Job Summary:
Mixes and serves a variety of drinks, including alcoholic and non-alcoholic options, to patrons of the Eldridge Hotel bar. This role requires a strong knowledge of drinks, ingredients, and presentation, as well as excellent customer service skills.
Key Responsibilities:
- Ensure the security and confidentiality of guest information.
- Suggestively sell menu items, beverages, and wines to guests.
- Work independently with minimal supervision.
- Promote specials and maintain a thorough knowledge of:
- All liquor brands, beers, and non-alcoholic selections available.
- Characteristics and descriptions of every wine/champagne by the glass and major wines on the wine list.
- Designated glassware and garnish for drinks.
- All bar menu items, preparation, method/time, ingredients, sauces, portion sizes, garnishes, presentations, and prices.
- Bar layouts, table/seat/station numbers, proper table set up, room capacity, hours of operation, and price range.
- Service procedures.
- Correct maintenance and use of equipment.
- All department policies.
- Daily specials, 86'd items.
- Hotel services/feature and local attractions/activities.
- Maintain a thorough knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and legal serving times.
- Monitor problems with intoxicated guests and/or altercations and relay to the manager on duty.
- Check storage area for proper supplies, organization, and cleanliness. Correct any problems.
- Check quality and amounts of garnishes ensuring quality.
- Check bar set ups for cleanliness, neatness, and agreement to departmental standards.
- Check all aspects of the bar environment ensuring compliance with standards of cleanliness and order.
- Adhere to grooming and attire policy as stated in the employee manual.
- Ensure that the bar is properly stocked prior to shift beginning.
- Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Promote positive guest relations at all times.
- Monitor guest complaints and notify management of any situations ensuring guest satisfaction.
Requirements:
- Strong knowledge of drinks, ingredients, and presentation.
- Excellent customer service skills.
- Ability to work independently with minimal supervision.
- Ability to maintain a thorough knowledge of drinks, ingredients, and presentation.
- Ability to strictly abide by state liquor regulations.
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