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Relationship Banker

2 months ago

Bay Harbor Islands, Florida, United States Bank of America Full time
About the Role

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. As a Senior Financial Center Manager, you will play a critical role in driving Responsible Growth by being a great place to work for our teammates around the world.

Key Responsibilities
  • Manage a financial center and its employees on a day-to-day basis, operating as a business owner and fostering a team environment.
  • Instill an effective client-centric and risk culture in the center, helping clients achieve their financial goals.
  • Ensure operational excellence and cohesive effectiveness, managing client traffic and engaging clients to foster retention.
  • Develop talent, including proactive sourcing of candidates, and manage business results through formalized management routines and coaching.
  • Manage market-level initiatives prescribed by market leaders, drive operational excellence by engaging employees on business strategy, and manage organizational priorities and effective execution.
Managerial Responsibilities
  • Break down barriers to create a more inclusive environment that supports company D&I goals.
  • Champion data-driven decision-making and remove obstacles to optimize operations.
  • Contribute to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and success.
  • Inspect and challenge risk controls, governance, and culture to ensure the timely identification, escalation, debate, and remediation of risk across the organization.
  • Coach to sustain and elevate organizational performance while differentiating to ensure pay for performance.
  • Efficiently allocate and manage resources across the organization to drive short- and long-term profitability.
  • Inspect and manage the health of the bench to ensure succession for the organization, while supporting enterprise talent needs.
  • Mobilize organizational resources to deliver the full range of the bank's capabilities to meet client needs and gain competitive advantage.
Requirements
  • 1+ years of leadership experience demonstrated through coaching, training, or motivating a diverse work team.
  • An enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
  • Collaborates effectively to get things done, building and nurturing strong relationships.
  • Displays passion, commitment, and drive to deliver an experience that improves clients' financial lives.
  • Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed.
  • Communicates effectively and confidently, and is comfortable engaging all clients.
  • Has the ability to learn and adapt to new information and technology platforms.
  • Applies strong critical thinking and problem-solving skills to meet clients' needs.
  • Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
  • Efficiently manages time and capacity.
  • Can manage complexity, prioritize tasks, delegate, and execute in a fast-paced environment.
  • Can interpret performance results, find opportunities to drive success, and hold others accountable to results.
  • Can be flexible to work weekends and/or extended hours as needed.