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Field Service Technician II

2 months ago

Washington, Washington, D.C., United States IGT Full time
Job Summary

IGT, a leading provider of gaming solutions, is seeking a skilled Field Service Technician II to join their team in the Seattle area. As a key member of the casino services team, this individual will be responsible for delivering exceptional customer service and technical support for electronic gaming machines in Washington state.

Key Responsibilities
  • Technical Support: Provide prompt and effective technical assistance to customers, including troubleshooting, repair, and maintenance of electronic gaming machines and related equipment.
  • Installation and Removal: Assist technical teams with field installations, removals, conversions, and maintenance of gaming equipment.
  • Technical Issue Resolution: Resolve technical issues, perform program upgrades, and conduct setup downloads to ensure seamless gaming experiences.
  • Quality Assurance: Conduct comprehensive input and output tests to identify and troubleshoot technical issues.
  • Configuration and Testing: Configure game options, test various devices, and verify pay tables and bonus awards to ensure accuracy and fairness.
  • Infrastructure Maintenance: Install, repair, and maintain data and telephone lines to ensure reliable communication and gaming operations.
  • Documentation and Record-Keeping: Document repairs, maintenance, and machine preparations in various locations to maintain accurate records.
  • Inventory Management: Adhere to policies and procedures while maintaining inventory records of parts to ensure efficient operations.
  • Customer Education: Share expertise on new products and educate customers on game functionality to enhance their gaming experience.
Requirements
  • Education: High School diploma or equivalent required.
  • Technical Skills: Technical or I.T. related training is a plus, and experience in electronics, repair, or field industry is highly desirable.
  • Computer Literacy: Proficiency in AC/DC fundamentals and computer literacy is essential.
  • Physical Demands: Willingness to work varied shifts, lift 50 pounds, and adapt to different jurisdictions.
Success Factors
  • Collaboration: Building collaborative relationships with customers and colleagues.
  • Decision Making: Making informed decisions to resolve technical issues and improve gaming experiences.
  • Results-Driven: Driving results through effective technical support and customer service.
  • Innovation: Fostering innovation through continuous learning and improvement.
  • Self-Leadership: Demonstrating self-leadership and initiative in a fast-paced environment.