Patient Service Representative

3 weeks ago

Edison, New Jersey, United States Summit Health Inc Full time
About Our Company

We are a physician-led, patient-centric network dedicated to simplifying healthcare and delivering connected care services.

Our multispecialty and urgent care providers serve millions of patients across traditional practices, patients' homes, and virtually through our operating companies.

We are innovating value-based care and leveraging integrated applications, population insights, and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Job DescriptionEssential Job Functions:
  1. Greet visitors, patients, and families in a friendly and professional manner, directing them appropriately.
  2. Maintain an efficient patient flow through the registration process and provide excellent customer service to patients and families.
  3. Promptly answer the telephone, direct calls appropriately, take accurate messages, and deliver them to the right individual.
  4. Inform patients of delays in physician schedules, assist with patient comfort while delayed.
  5. Post self-pay charges, collect payments, and provide patients with receipts.
  6. Accurately reconcile daily payments, reconcile billing slips to daily schedules, and open and close batches properly.
  7. Scan insurance cards, process insurance verifications using the online system, and update patient accounts.
  8. Update patient information, including demographics, insurance, HIPAA forms, and financial waivers.
  9. Schedule appointments accurately according to department guidelines, using waitlists when applicable.
  10. Confirm future appointments as needed, review eligibility, and phone reports.
  11. Schedule and enter orders for diagnostic tests and procedures, following all appropriate workflows.
  12. Work cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.
  13. Complete referrals according to departmental guidelines and enter them into the appropriate system.
  14. Effectively communicate problems, concerns, or issues to the Office Supervisor/Manager promptly.
General Job Functions:
  1. Perform various clerical duties, such as faxing, photocopying, scanning, filing, and mailings.
  2. Demonstrate flexibility with various work schedules, cover for other staff when asked, including other office locations.
  3. Demonstrate the ability to follow downtime procedures adequately.
  4. Perform other job duties as required.
Education, Certification, Computer, and Training Requirements:

High School Graduate or GED required. Associate Degree preferred. Heartsaver within 30 days of hire. Previous PSR experience preferred. Ability to communicate in English, both orally and in writing. Must have excellent customer service skills. Must have the ability to organize and perform multiple tasks in a timely manner. Knowledge of medical office and terminology preferred. Basic proficiency in computer use required. Previous experience with Standard Office Technology in a Window-based environment preferred. Experience with EHR, Practice Management System, and Departmental/Ancillary Systems preferred.

Travel:

Ability to commute to satellite offices as needed.

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