Pharmacy Technician
4 weeks ago
Job Summary: As a Pharmacy Technician at Walgreens, you will play a critical role in ensuring the smooth operation of our pharmacies. You will be responsible for performing data entry and patient registration, resolving third-party rejects, and responding to high-volume customer inquiries.
Key Responsibilities:
- Process new patient registration by entering data into our pharmacy systems, handling patient prescription requests, and troubleshooting to obtain missing prescription information.
- Handle correspondence with patients, including inbound calls, chats, and emails, and make outbound calls to prescribers and patients as needed.
- Resolve Third Party Rejects by reviewing, gathering information, making corrections, and resubmitting for processing.
- Provide assistance to Pharmacists and identify and communicate issues to senior-level staff as appropriate.
- Maintain an active technician license or certification.
About Walgreens: Walgreens is a leading healthcare, pharmacy, and retail company with a 170-year heritage of caring for communities. We are committed to creating more joyful lives through better health, and our pharmacists play a critical role in this mission.
Requirements:
- High School Diploma or GED.
- Basic level PC skills and basic search engine skills.
- Intermediate level keyboarding skills and effective communication skills.
- 18 years of age or older.
Preferred Qualifications:
- At least 1 year of pharmacy technician experience in a retail or call center environment.
- At least 18 months as a pharmacy technician with a certificate/registration by state as granted by the State board for Pharmacy or nationally recognized certification agency.
- Experience providing customer service to internal and external customers.
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