PRN Day Shift Coordinator

2 days ago


Des Moines, Iowa, United States Trinity Health Full time
About the Role: We are currently seeking a highly motivated Customer Service Representative to join our Outreach Lab team at MercyOne Des Moines. In this role, you will be responsible for handling inbound calls from healthcare professionals and patients, responding to inquiries about test results, and ensuring accurate documentation of interactions. Your excellent communication and organizational skills will enable you to effectively manage multiple priorities and deliver high-quality results.

Key Responsibilities:
  • Answer incoming calls and respond to patient inquiries regarding test results.
  • Transfer calls to relevant healthcare professionals and document interactions accurately.
  • Manage lab reports, including printing, faxing, and filing, as directed.
  • Collaborate with other departments to resolve issues and provide timely results.
  • Apply Lean/Six Sigma principles to improve quality management goals.


Why Join Us: As a valued member of our team, you will enjoy competitive compensation, comprehensive benefits, and opportunities for growth and development. Our commitment to diversity and inclusion ensures that everyone has an equal opportunity to succeed.

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