Apartment Community Customer Experience Coordinator

7 days ago


Renton, Washington, United States UDR Full time

About UDR, we are seeking a Resident Service Specialist to join our team at Crown Pointe, an exclusive apartment community located in Renton, WA.

  • This position will float between 4 communities in Renton and Seattle: Crown Pointe, Hilltop, CityLine, and CityLine II.

Job Summary

The Resident Service Specialist is responsible for ensuring our residents receive a seamless move-in experience and an enhanced lifestyle during their residency. This role involves providing exceptional customer service, addressing resident concerns, and maintaining the overall quality of our communities.

  • Key Responsibilities:
  • Maintain a high level of customer satisfaction by responding to resident inquiries, resolving issues, and escalating concerns to the Resident Services Manager or Community Director as needed.
  • Conduct move-in orientations for new residents, ensuring they understand community amenities, policies, and procedures.
  • Monitor and address resident complaints, working closely with the maintenance team to resolve any issues promptly.
  • Manage incoming packages, distribute them to residents, and maintain accurate records.
  • Utilize CRM software to effectively manage resident relations, service requests, and communications.
  • Collaborate with the maintenance team to ensure community amenities are well-maintained and stocked.
  • Provide backup coverage for the front desk, answering phone calls, greeting visitors, and responding to resident inquiries.

Requirements

  • Experience: Multi-family and/or hospitality operations experience, with a proven track record of delivering excellent customer service.
  • Education: High school diploma or equivalent required; Associate degree in business administration or related field preferred.

Benefits

  • We offer a comprehensive benefits package, including medical, dental, vision plans, and a 401(k) plan with company match.
  • Tuition reimbursement, employee discounts on rent, and opportunities for career growth and advancement.

About Us

UDR, Inc. is one of the nation's largest owners and managers of residential apartment communities. We are committed to creating a diverse workforce and fostering an inclusive work environment that encourages growth and development.



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